ATD Maine Chapter Events and Programming

Explore upcoming networking events, trainings, discussions, and presentations below. Event registration opens when sessions are confirmed with speakers, event spaces, and the board, so please check back regularly!

Back

The Employee as Customer: Revolutionizing L&D Through the Customer Education Lens

When
Tuesday, January 21, 2025
8:00 AM - 9:30 AM
Location
Zoom!
Registered
14 registrants

Registration

ATD Maine: Government Employee
New England ATD Chapter Member
Members of other (not Maine) New England ATD chapters are welcome to join our monthly programs for free. Email Events@tdmaine.org for a registration code.
VIRTUAL MEETING PRICE -- ATD Maine: Non-member – $15.00
VIRTUAL MEETING PRICE -- ATD Maine: Student Member – $12.50
VIRTUAL MEETING PRICE -- Corp. Member: Ahold Delhaize – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Androscoggin Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Bar Harbor Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Gorham Savings Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Idexx – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: L.L. Bean – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Martin's Point – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: SMRT Architects and Engineers – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: TD Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Turbocam, Inc. – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Tyler Technologies – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Unum – $10.00
VIRTUAL MEETING PRICE Corp Member--USM

Registration is closed

Date: January 21, 2025

Time: 8:00-9:30am

Where: Zoom!

Join us for an engaging workshop, as Anna-Lena Kress shares insight and tools to help us engage with staff at our organizations. In "The Employee as Customer: Revolutionizing Learning and Development through the Customer Education Lens," she shares insights on how to apply customer-centric strategies to create more impactful L&D programs that truly resonate with employees.

About the Presenter:

Anna-Lena Kress: Anna-Lena Kress is a seasoned Learning and Development (L&D) professional with years of experience designing and delivering engaging learning experiences in classroom, hybrid, and online settings. She transitioned into customer education, where she recently launched a successful customer-facing academy at her employer, quantilope, and built a comprehensive customer education program. Drawing from this experience, Anna-Lena believes that the principles of engagement, personalization, and value creation central to customer education can revolutionize L&D.

Cancellation Policy: A full refund will be issued if the cancellation request is made on or before 5 calendar days before the scheduled program. Please email events@tdmaine.org with your inquiries.

Home
The Employee as Customer: Revolutionizing L&D Through the Customer Education Lens