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The Employee as Customer: Revolutionizing L&D Through the Customer Education Lens

When
Tuesday, January 21, 2025
8:00 AM - 9:30 AM
Location
Zoom!
Registered
1 registrant

Registration

ATD Maine: Government Employee
New England ATD Chapter Member
Members of other (not Maine) New England ATD chapters are welcome to join our monthly programs for free. Email Events@tdmaine.org for a registration code.
VIRTUAL MEETING PRICE -- ATD Maine: Non-member – $15.00
VIRTUAL MEETING PRICE -- ATD Maine: Student Member – $12.50
VIRTUAL MEETING PRICE -- Corp. Member: Ahold Delhaize – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Androscoggin Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Bar Harbor Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Gorham Savings Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Idexx – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: L.L. Bean – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Martin's Point – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: SMRT Architects and Engineers – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: TD Bank – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Turbocam, Inc. – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Tyler Technologies – $10.00
VIRTUAL MEETING PRICE -- Corp. Member: Unum – $10.00
VIRTUAL MEETING PRICE Corp Member--USM

Date: January 21, 2025

Time: 8:00-9:30am

Where: Zoom!

Join us for an engaging workshop, as Anna-Lena Kress shares insight and tools to help us engage with staff at our organizations. In "The Employee as Customer: Revolutionizing Learning and Development through the Customer Education Lens," she shares insights on how to apply customer-centric strategies to create more impactful L&D programs that truly resonate with employees.

About the Presenter:

Anna-Lena Kress: Anna-Lena Kress is a seasoned Learning and Development (L&D) professional with years of experience designing and delivering engaging learning experiences in classroom, hybrid, and online settings. She transitioned into customer education, where she recently launched a successful customer-facing academy at her employer, quantilope, and built a comprehensive customer education program. Drawing from this experience, Anna-Lena believes that the principles of engagement, personalization, and value creation central to customer education can revolutionize L&D.

Cancellation Policy: A full refund will be issued if the cancellation request is made on or before 5 calendar days before the scheduled program. Please email events@tdmaine.org with your inquiries.