Date: Tuesday, September 17, 2019
Time: 8:00 – 9:30 AM (doors open at 7:30 AM for networking)
Location: Portland Country Club, 11 Foreside Rd, Falmouth, ME
Register by: Friday noon, September 13, 2019
REGISTRATION IS CLOSED
Let's Talk for a Change
Think about the difference it would make in your organization if employees talked about what was leading to their disengagement rather than just stopped caring, and leaving managers not knowing what they can do to rectify the situation.
PROGRAM
What difference would it make if department heads and team members worked through their disagreements and frustrations rather than avoided each other, played passive-aggressive games, or repeatedly butted heads so much that it compromised operational efficiency?
In this presentation, we will examine the potentially game-changing conversations that need to happen in your organization, along with guiding principles and language protocols for bringing up difficult issues in a way that fosters collaborative conversations. We will also explore the scientific basis for the importance of creating Emotional Safety as a way to help you influence leadership to address this critical skill-set.
Learning Goals:
- A recognition of one or more courageous conversations, that could be a potential game-changer.
- An understanding about how fear, feeling threatened, or any other source of high stress affects the brain and its implications for people’s maturity level, capacity to process information, need to control and attack, and ability to empathize.
- An understanding of how Point2 affects one’s approach to bringing up difficult issues.
- A list of Do’s and Don’ts about how to bring up difficult issues.
- The Declaration/Invitation Process-This is a simple, powerful formula for bringing up difficult issues in a way that increases the odds the other person will be receptive.
OUR PRESENTER
David Lee, the founder of HumanNature@Work, works with employers and leaders who want to improve employee engagement, customer service, and morale. He has worked with organizations and presented at conferences both domestically and abroad.
An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over one hundred articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China.
In addition to his work with both struggling and “best in class” organizations, David Lee’s work includes translating scientific research related to human nature into practical strategies for bringing out the best in employees, and creating strong, positive working relationships.
Using the popular TV show The Dog Whisperer as an analogy for the difference understanding human nature makes, David’s work helps people in business become “People Whisperers.”
More recently, he has focused on the central role relationships play in an individual’s ability to get results, and the role constructive conversations have in creating productive relationships. Out of this work comes the following: “Every better business result you desire requires having a better conversation.”
Cancellation Policy: A full refund will be issued if the cancellation request is made on or before 5 calendar days before the scheduled program. Please email events@tdmaine.org with your inquiries.
In the case of inclement weather check the main page of tdmaine.org after 12:00 pm the day before the scheduled meeting.
